FAQ

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FAQ

  • Frequently Asked Questions
Post 9
    • Q.
    • What services does Eauclair provide?
    • ▼
    • A.
    • Eauclair is a company that manages the entire process of RO water purification systems for hemodialysis, from manufacturing to installation, maintenance, and operational management.
    • Q.
    • What is the nationwide installation status (in Korea)?
    • ▼
    • A.
    • As of 2025, Eauclair equipment is in operation at approximately 600 medical institutions nationwide, including major tertiary hospitals such as Seoul Asan Medical Center, Severance Hospital, and St. Mary’s Hospital.
    • Q.
    • Does it support compatibility with multiple brands of hemodialysis machines?
    • ▼
    • A.
    • It is fully compatible with all commercially available hemodialysis machines and has already been operating reliably in facilities equipped with devices from various manufacturers.
    • Q.
    • How much time is required to complete equipment installation?
    • ▼
    • A.
    • Installation of new equipment or replacement of existing units typically takes around 2 days, with work carried out after hemodialysis sessions are completed.
    • Q.
    • How much water does the system typically use?
    • ▼
    • A.
    • Water consumption varies depending on the hemodialysis method and the number of beds, but Eauclair equipment is designed with a water-saving system to operate using minimal water.
    • Q.
    • Are there any prerequisites for installing the equipment?
    • ▼
    • A.
    • Dedicated space, potable water and drainage infrastructure, floor waterproofing, supply piping routes, and finishing materials are required for RO system installation.
      Eauclair provides professional consulting for all aspects of the installation environment.
    • Q.
    • What processes are in place for managing the product?
    • ▼
    • A.
    • Dedicated and supporting engineers are assigned to each client, with regular monthly inspections conducted. Additionally, a 24-hour emergency response system is in place to ensure operational stability in case of any issues.
    • Q.
    • What standards are used for testing the quality of hemodialysis water?
    • ▼
    • A.
    • Hemodialysis water is managed in accordance with the international AAMI standards as well as domestic guidelines.

      Key AAMI Standards (e.g., ANSI/AAMI RD52)
      Microorganisms: ≤ 100 CFU/mL
      Endotoxins: ≤ 0.25 EU/mL
      Chemical contaminants: Maintained below AAMI permissible limits

      Domestic Water Quality Testing Schedule (Based on the HIRA Hemodialysis Adequacy Assessment Standards)
      Microbiological test: Once per month
      Endotoxin test: Once every three months
      Microparticle test: Once per year

      Eauclair maintains stable hemodialysis water quality by conducting regular water tests, managing records, verifying system performance, and providing support from specialized engineers in accordance with these standards.
    • Q.
    • What is the purchasing process?
    • ▼
    • A.
    • You can request a consultation through the “1:1 Inquiry” section on the official website. After submission, a local engineer will provide support via an on-site visit or phone consultation.
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